Akasa Air Reviews

I am a frequent flyer – Mumbai Bangalore Mumbai. My PNR is NYS1UA and flight # QP1738. At the checking counter I told the lady issuing the boarding pass that the luggage conveyar is very dirty. Her immediate reply was “your bags are dirty that is why the conversation is dirty”. I was taken aback by her answer I showed her that my bag is not dirty, and may be some one was walking on the conveyer with shoes on. She again told me your dirty bags is what causes the conveyer to get dirty. I told her, in that case it should be cleaned. Her reply was you tell Adani to clean it. The lady sitting in the next counter also started telling me that it is not their problem. I was not rude or impolite. I saw that the main conveyer was clean, I told her that if it is problem with our bags how come the main conveyer is clean. The other staff again started her mouthful and I told her to keep quite as I was not talking to her. The lady again told me to contact Adani. I told her that I am at airport as I had booked a flight with Akasa and not Adani. I asked me go away.

I want to bring this incident to the management’s notice. May be they had a bad day. But this is not the way to talk.

my brother booked my ticket for me in august to Oct 24 flight. I land on the day of travel and was told that flight was cancelled. There were no text or email notifications (my brother rechecked). Interestingly I prepaid for excess baggage a day before travel and the website accepted the money and gave a fresh ticket. How in the world can that happen????? my intl flight from hyderabad – an alternate they were putting me on a flight that took me to mumbai and then to hyderabad 2 hours before my intl flight takes off and the counter personnel were alleging that it’s enough time to take my bags from the carousel, go to the intl terminal, do immigration and security, all in 2 hours. Eventually I had to book from a different airline that cost me triple the amount. Extremely bitter experience and terrible customer and counter support. No empathy for the Traveller at all. will never fly this airline Again and will advise others as well.

Akasa air is worst, I am a frequent flyer and never got treated like this with Indigo, Air Akasa is a looter, they will weigh every single damn thing you have and then charge you. Per kg extra baggage charges are 550, too much for a middle class people and they call themselves affordable, LOL.

Never ever fly with this stupid airline, staff behaviour is not good, lady manager at Ahmedabad airport was very rude and not helping.